Returns and product issues
Last updated November 5, 2026
This website does not take orders or process returns.
Purchased from a retailer
Contact the retailer that sold the item about returns, refunds, a damaged delivery or its purchase terms. Keep your receipt and packaging. Do not send products to the mailing address without agreed instructions.
Product questions
For a product concern or safety question, contact admin@top-puff.com. Describe the issue and where you obtained the product. Do not use damaged glass or a damaged mouthpiece.
Separate direct sales
Any future direct sale must provide its own return and warranty terms before purchase. This informational page does not create a new warranty or limit rights supplied by applicable law.